What does it cost to use Health Services?
Any student taking 4 credit hours or more is assessed a health fee as part of their student fees.*
*The health fee does not cover all services. Some services have an additional cost that will be discussed during your consultation. Not all students matching the criteria are charged the fee and those who are not will be expected to pay the fee before using the Health Center. Please check your Web Invoice in Wings to see if you were charged.
Any additional services rendered can be paid by cash, check, Visa, Mastercard, American Express, Discover, and Eaglexpress.
How does my health insurance plan work with Health Services?
Health Services has entered in contractual relationships with most of the major health insurance provider networks and will file insurance claims. This includes an Explanation of Benefits (EOB) that will be sent to student/parent insurance enrollees. This allows us to reduce or eliminate many additional fees for services not currently covered by the student health fee. Participating with insurance networks also helps facilitate referrals to specialist when necessary.
To view a list of currently accepted insurance plans click here.
*Some students may have medical conditions that require a referral to other health care providers or specialists for consultation or treatment. All expenses related to the medical services of referred providers are the responsibility of the student.
What are the hours of operation?
Normal operating hours are Monday – Thursday 8 a.m. – 5 p.m. and Friday 9 a.m. – 5 p.m.
To schedule an appointment visit the Eagle Online Student Health Portal.
What are my patient rights?
As a patient of the Georgia Southern University Health Services, you have a number of rights. Check out our patient rights page for more information about these rights.
What is the process for getting a medical withdrawal?
Medical Withdrawals are handled through the Counseling Center. If a student is looking to obtain a Medical Withdrawal, contact the Counseling Center at (912) 478-5541. Medical Withdrawals will require documentation of significant physical or psychological impairments beyond the student’s control that interfered with the student’s ability to successfully meet academic requirements. The role of GSU Health Services’ Medical Director, or the Medical Director’s designee, is to provide their professional opinion regarding the medical legitimacy of the request made by patients who have been seen for that problem at Health Services. It is not the role of the Medical Director or his/her designee to grant or not grant, nor to approve or not approve, the request; nor is it their role to process, complete, or finalize the request. It is the sole responsibility of the student requesting the medical withdrawal to follow up with any further required steps in the process external to Health Services. For more information about the medical withdrawal process, please click here.
What if I have a problem with my experience at Health Services?
If you would like to report a complaint or grievance please contact the following individual.
Kim Packer, Quality Compliance Officer – 912-478-5804
The relationship between our patients and our Georgia Southern University Health Services (GSHS) staff is confidential and our staff adheres to all federal and state laws currently governing the health care industry.
Students are entitled to privacy, within the capacity of the Health Center facilities, and confidentiality to the extent of the law. We are proud that our staff consistently receives high ratings for “Confidentiality” on our patient satisfaction surveys.
Notice of Health Information Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Understanding your Health Record/Information
Each time you visit a hospital, physician, or other health care provider, a record of your visit is made. Typically, this record contains your symptoms, examinations, test results, diagnoses, treatment, and a plan for future care or treatment. This information, often referred to as your health or medical record, is used in many ways to contribute to your individual health and the overall health of the University and community as a whole.
When viewed as an individual, the information contributes to individual health in the following ways:
- A basis for planning your care and treatment
- A means of communication among the many health professionals who contribute to your care
- A legal document describing the care you received
- A means by which you or a third-party payer can verify that services billed were actually provided
The same information can be aggregated or compiled to find the overall health of the University, to identify trends and needs for the University community, and to help improve the care provided to our student patients. All personally identifiable information is removed during the aggregation process to ensure confidentiality is maintained.
When the aggregate data is viewed, this information is used in the following manner:
- As a tool in educating health professionals
- As a source of data for medical research
- As a source of information for public health officials charged with improving the health of the nation
- As a source of data for facility planning
- As a tool we can use to assess and improve the care we render and the outcomes we achieve
Health Information Helps:
- Ensure its accuracy
- Better understand who may access your health information and under what circumstances they may access your information
- Make informed decisions when authorizing disclosure of Personally Identifiable Medical Records to others
Your Health Information Rights
Although your health record is the physical property of the healthcare practitioner or facility that compiled it, the information belongs to you. Federal Law provides you the right to:
- request a restriction on certain uses and disclosures of your information. GSHS is not required to agree to a restriction, except in limited circumstances, such as for psychotherapy notes or information gathered for judicial proceedings
- upon you request, you may at any time receive a paper copy of this notice, even if you earlier agreed to receive this notice electronically
- inspect and obtain a copy of your health records
- amend your health record if you believe it is incorrect or incomplete. However, GSHS is not required to amend your health information, and if your request is denied, GSHS will provide you with information about our denial and how you can disagree with our denial.
- obtain an accounting of disclosures of your health information. In some limited instances, you have the right to ask for a list of the disclosures of your health information we have made during the previous six years, but the request cannot include dates before April 14, 2003. This list must include the date of each disclosure, who received the disclosed health information, a brief description of the health information disclosed, and why the disclosure was made. The list will not include disclosures made for the purposes of treatment, payment, healthcare operations, our directory, national security, law enforcement/corrections, and certain health oversight activities. We must comply with your request for a list within 60 days, unless you agree to a 30-day extension. The first accounting in any 12 month period is provided without charge. We may charge you for subsequent requests. receive communications of protected health information from GSHS by alternative means or at alternative
- locations. GSHS must accommodate reasonable requests.
- Authorize use or disclosure of any of your protected health information by using the Authorization to Use or Disclose Health Information Form.
- revoke your authorization to use or disclose health information except to the extent that action has already been taken.
GSHS agrees to:
- maintain the privacy of your health information as required by law
- provide you with a notice as to our legal duties and privacy practice with respect to information we collect and maintain about you
- abide by the terms of this notice
- notify you if we are unable to agree to a requested restriction
- accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations
We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will post a new revision on the University Health Services Web Site. We will not use or disclose your health information without your written authorization, except as described in this notice.
Uses/Disclosures for Treatment/Payment/Operations with no written authorization
The following areas describe the ways GSHS may use or disclose your health information without written consent. For each area, an example will be given. Not every use or disclosure in the respective areas will be listed. However, all the ways GSHS is permitted to use and disclose information will fall within one of these areas.
For example: Information obtained by a nurse, physician, or other member of your health care team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of the members of your health care team. Members of your health care team will then record the actions they took and their observations. This will assist the physician determine how you are responding to treatment. We will also provide your physician or subsequent health care provider with copies of various reports that should assist him or her in treating you once you are discharged from this facility.
For collection of Payment
For example: A bill may be sent to you or a third-party payer (ie. an insurance company). The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and the supplies used.
For regular health care operations.
For example: Members of the Medical Staff, the Risk or Quality Improvement Manager, or members of the Quality Improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the health care and service we provide.
Other uses & Disclosure of your Health Information made without your authorization
Some of the services provided by our facility require interaction with a contracted Business Partner. Examples include radiology, certain laboratory tests, software vendors, and the Accreditation Association for Ambulatory Health Care (AAAHC). When these services are contracted, we may disclose your health information to our business associate so that they can perform the job they have been entrusted to fulfill and bill you or your third-party payer for services rendered. To protect your health information, however, we require the business associate to appropriately safeguard your information, and all are bound by a confidentiality agreement.
To those involved with your care or payment of your care:
If people such as family members, relatives, or close personal friends are helping care for you or helping you pay your medical bills, we may release important health information about you to those people. The information released to these people may include your location within our facility, your general condition, or death. You have a right to object to such disclosures, unless you are unable to function or there is an emergency. In addition, we may release your health information to organizations authorized to handle disaster relief efforts so those who care for you can receive information about your location or health status. We may allow you to agree or disagree orally to such release, unless there is an emergency.
We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information. This includes removing any Personally Identifiable Medical Records.
We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.
Food and Drug Administration (FDA)
We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.
We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.
As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability. GSHS may also disclose your health information to appropriate persons in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or the general public.
Should you be an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.
Required by Law
We may disclose health information for law enforcement purposes, as required by law, or in response to a valid subpoena. Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a work force member or business associate believes in good faith that we have engaged in unlawful conduct, or have otherwise violated professional or clinical standards, and are potentially endangering one or more patients, workers, or the public.
For More Information or to Report a Problem
If you believe your privacy rights have been violated, you can file a complaint in writing with the GSHS Privacy Officer or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.
If you would like to act upon any of your health information rights, as provided herein, have any questions or would like
additional information, please contact the GSHS Privacy Officer at 912-478-5641.
GSHS does not discriminate against students or employees on the basis of age, cultural heritage, disability, ethnicity, gender identify and expression, nationality, political affiliation, race, religious affiliation, sex, sexual orientation, economic / marital / social / veteran status, and any other bases included in local, state/provincial, or federal laws.
Standard of Excellence
Georgia Southern University Health Services mission is to meet or exceed the student patients full range of needs and expectations that relate to the delivery of health care services — medical, counseling, educational, and wellness — while providing them with cost-effective, high quality care in an efficient manner with a focus on educating students on how to be knowledgeable healthcare consumers.
We expect to be accountable to students and the larger University community through regular patient satisfaction surveys and meeting internal performance standards, as exemplified by being a recipient of the Georgia Southern University Award of Excellence. An equally important standard of excellence is complying with the highest national standards in ambulatory care.
The Georgia Southern Health Service is a nationally accredited Patient Centered Medical Home (PCMH) ambulatory care center. Accreditation Association for Ambulatory Health Care (AAAHC) Medical Home accreditation is the highest achievement for primary care. It is a mark of excellence honoring the fact that Georgia Southern University Health Services adopts best practices and complies with nationally recognized standards of care. For our student patients, it provides comforting reassurance that they will receive high-quality care when they need it. In addition, AAAHC has awarded Georgia Southern University certification as a Patient Centered Medical Home.
Award of Excellence
Health Service has been a recipient of the coveted Georgia Southern University President’s Staff Team Award for Excellence in Service to Students. This award is given annually to the departmental staff team identified as giving consistently excellent service to students. We are particularly pleased with this award since students play a key role in the selection process.
Quality of Care & Accreditation
All programs and services will be delivered in a manner meeting the accreditation standards of the AAAHC. At the core of insuring the quality of clinical care and other health center programs & services are:
Pursuing structured quality improvement activities focusing on improving clinical care health services operations through best practice guidelines:
- Monitoring qualifications of personnel, including independent verification of education, licensure, certification, and continued compliance with continuing education requirements in accordance with AAAHC standards
- Compliance with ethical and legal clinical and operational practice guidelines
- Accurate and timely diagnosis and treatment
- Treatment is consistent with clinical findings
- Referrals are timely and appropriate
- Clinical notes are legible and in the specified format
- Care is delivered with concern for avoiding unnecessary expense for the patient
- All articulated clinical and operational guidelines are followed consistently
- Any/all other elements of care, including health education programs and services, are deemed appropriate for monitoring
Patient Satisfaction Surveys
A Patient Satisfaction Survey is administered on a regular basis to evaluate users of Health Services. This survey has been utilized for several years as an important tool for patient feedback, resulting in improved patient experiences and quality of care.
There are a number of importance external compliance standards that measure the ability of a health care organization, to ensure that all state and federal regulations are met, and that the credentials of clinical staff are in compliance and up-to-date. Georgia Southern University Health Services is in strict compliance with regard to licensure and the credentials of the clinical staff.
Health Services also has in place appropriate procedures to minimize the sources and transmission of infections, including adequate observation techniques in keeping with Occupational Safety and Health Administration (OSHA) standards for proper identification, management, handling, transport, treatment, and disposal of blood borne pathogens and infectious medical waste. Similar oversight is provided to ensure that the Health Services Laboratory is in compliance with the Clinical Laboratory Improvement Act regulations (CLIA). Compliance standards are also strictly met with regard to Hazardous Chemicals/Workplace Chemicals (including MSDS postings) and Americans with Disabilities Act (ADA) guidelines.
Benefits of Scheduling an Appointment
Georgia Southern Health Services operates by appointments. Students that do not have appointments may still come to health services and be evaluated. Depending upon their medical condition, they will be seen same-day or scheduled for an appointment within a 72 hour period. Students arriving after 4:30PM that are not in need of immediate attention will be scheduled for an appointment on a later date.
One of the primary benefits of operating by appointment is a significant reduction in the waiting period for our patients. Students should allow adequate time for their medical visits and arrive at the Health Center at least 10 to 15 minutes prior to their schedule appointment in case there is any paperwork to be completed.
If a student cannot keep their appointment, it is their responsibility to call the Health Center Appointment Office 912-478-5484 to cancel or reschedule their appointment. If you do not cancel or show up for your appointment, a $5 charge will be added to your student account.
Eagle Online Student Health
The Eagle Online Student Health (Eagle OSH) site is your portal to access medical records, immunizations and a complete online suite, which will allow you to make some appointments with the Health Center.
Save time today by scheduling your appointment using Eagle OSH. Once your appointment is made it is important that you:
- Arrive 10 to 15 minutes prior to complete the check-in process. Students arriving late for their appointment will be required to schedule another appointment
- Always visit the check-in area first (Women’s Health uses lobby 2 waiting room reception desk.)
- If you cannot make your appointment make sure to cancel the appointment using Eagle OSH or by calling the Appointment Office. A $5 “no show” charge will be added to your student account if you do not cancel your appointment.
To access Eagle OSH today, login to My.Georgiasouthern and click on Eagle OSH (Health Center Online) under My Services.
Last updated: 5/17/2017