Payment Gateway Change

September 23, 2019

On Tuesday, September 24, 2019 at 11:59 p.m. EST, the payment gateway for eAccounts will change causing prior payment information to become inactive. This means that whatever saved credit/debit card information you have in the system will become inactive and you will need to update this information into the system.

This is primarily used when adding money to you EagleXpress account. After this time, you will need to update this with new payment information to ensure any recurring payments or deposits will be processed. Please review the FAQ below:

How does this affect my account?
Any payment information you may have in the system will need to be updated after the change-over time listed.

What will happen to my old information that’s already in the system?
None of your information will be shared with any entity outside of the university. While you information still may be visible, you will need to update it to ensure its accuracy.

What about the saved payment methods that I have in the system?
We recommend that you delete any saved payment methods in the system so it won’t cause you any future difficulties. Then update these payment methods to ensure there is no interruption in service.

Will I still be able to use the eAccounts mobile app?
Yes. You will need to ensure that your payment method on the eAccounts website has been updated in order for the mobile app to process payments moving forward.