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Fall 2018 New Student Assignment Update

University Housing has discovered that the housing assignments process that was completed on Friday, March 30, for incoming first year students on the Statesboro Campus were processed improperly due to a software issue that was unknown at the time of processing. The software system did not use application complete date as intended; therefore, incorrect housing assignments were sent to students.  

Impacted students have been sent an email notifying them that their housing assignments will likely change.

What is the University’s commitment for priority housing?

As communicated to prospective students and parents, University Housing uses the application complete date for students to determine priority for housing placements.


Who does it affect?

The issue only impacted a portion of incoming first year students on the Statesboro Campus. The Armstrong Campus was not affected.


How will my housing assignment be affected?

This will likely impact students by changing their housing placement and roommates (if they had not previously selected a roommate).


How will this be fixed?

University Housing is currently working to remove the incorrect assignments for students and is reprocessing the information to ensure we keep our commitment to providing priority housing for students according to their application complete date. New assignments will be made utilizing the application complete date as the priority level.


When will students receive corrected housing assignments?

Reissuing the housing assignments may take up to one week to complete. When the process has been completed, an email will be sent with the correct housing assignment replacing the assignments communicated on March 30.


Is the Statesboro Campus housing portal currently available?

The Statesboro Campus housing portal is not available and is expected to be online on Friday, April 13 at 12 a.m.


What if I have already signed my housing contract?

For students who have already signed their housing contract, they will not need to re-sign the contract. The contract is good for any space on campus and not for a specific housing assignment.


What if I want to keep the roommates that I was assigned with previously?

University Housing staff have the ability to update the housing applications of all students. If you and your assigned roommates wish to stay together but are not part of a previous roommate group, all individuals will need to email housing@georgiasouthern.edu in order to update the housing applications. We will make all efforts to try to keep you together; however, there will be a quick turn around on the housing assignments process. Emails will need to be received by 12:00 noon on Tuesday, April 10. If you are part of a previously established roommate group and were assigned together in the first assignment process, no further action is needed on your behalf.


What if my housing assignment was affected by this issue and I have not signed a housing contract?

Students who have not yet signed the housing contract will need to complete the housing contract once they receive the email with the correct room assignment.


What if I have already submitted a room change request?

Room changes that have been submitted through the room change portal site will be canceled in order for accurate room assignments to be made for students. If a student wishes to apply for a room change after the new assignments are made, they will be able to do so at gsuhousing.com/roomchange. An email notification will be sent to students who have previously submitted for room changes that their room change request has also been canceled.


Students who were not impacted have been sent an email notifying them of the situation and that they were not affected by this error.

This error does not impact me, but I have already submitted a room change request?

If students who were not impacted have previously submitted a room change request, that request will be canceled and you will need to resubmit your request when the system is available on Friday, April 13 at 12 a.m. If you have not already submitted a room change request, you will be able to do so on Friday, April 13 at 12 a.m.


This error does not impact me, but I cannot access the housing portal?

As access to housing portal for the Statesboro Campus is limited as the error is corrected, students who were NOT impacted may still be unable to complete their housing contract until the system is back online on Friday, April 13 at 12 a.m.

Who should I contact?

If you have questions regarding the process, you are encouraged to email our office at housing@georgiasouthern.edu or to call us at (912) 478-5406. As we work to provide as much attention to each student as needed, please note response time may not be immediate, but we will work to care for your housing needs as quickly as possible.  


Timeline:

Through Friday, April 6 – Housing Application Site is down for maintenance

Through Wednesday, April 11 – Housing assignments according to priority criteria will be processed

Thursday, April 12 – Email will be sent to students and parents with correct housing assignment, replacing the assignment received on March 30

Last updated: 4/12/2018