Confirmations and Guarantees
We ask each customer to please give us four (4) weeks prior notice when booking events, as well as an estimated number of attendees for the event. Your menu should be finalized with our office at least seven (7) business days prior to your event to allow sufficient time to order necessary products and ensure proper staffing. A final guarantee is required five (5) business days prior to the event. Events booked less than five (5) business days prior to the event date will be taken if resources are available but may be assessed a 20% late fee to cover any additional expenses we may incur, and menu options may be limited due to short notice.
Once your menu is finalized, we will send you a confirmation sheet with the number of guests, location, times and any specifics you may have. Please review this before you confirm it, so you may correct any necessary changes. Once you have confirmed it, send it back, and we will proceed to fulfill your requests. In the event that you have more guests than you have confirmed, you will be billed for the actual number attending.
Placing an Order
When placing an order, please have the following information ready to help expedite your order and ensure that you are billed properly:
• day and time of event
• time the event will end
• building and room number
• number of guests
• phone and fax number and e-mail address for contact person
• name of college (if applicable)
• name of department (if applicable)
• your billing address or university billing address
• the responsible party (who is authorized to order the event)
• your purchase order number and your tax status (if applicable)
Last updated: 4/9/2019