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Internet, Cable or Phone

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The Internet and Cable service is provided by the campus through ResNet (Residential Networks). If you are having trouble connecting to the Internet or having trouble with the Cable service you can submit a service request to ResNet and someone will come out to assist you.


I cannot connect to the Internet
I do not know my username and password.

Your username and password to logon to the Residential Network is the same as your My.GeorgiaSouthern.edu username and password. If you do not remember your My.GeorgiaSouthern username and password you will need to contact the main IT Services Helpdesk.

ITS Helpdesk
Telephone: 912-478-5429
Email: HelpDesk@georgiasouthern.edu

My roommates Internet works but mine does not.

If your roommates Internet service is working and yours is not, there are a few things you can do so long as your roommate agrees to assist.

  • Have your roommate logon to the network using your computer.
  • Try to logon to the network on your roommates computer.
  • If you are connecting with an Ethernet cable and not through the wireless, try to plug your cable into
    your roommates wall outlet and try to logon.

If none of the above items have resolved your issue, please submit a Work Order and a ResNet technician will come out to assist you. Please note any troubleshooting steps you took in the work request as that will expedite the repair.

My Cable TV Service is out.

If you believe your Cable TV Service is out, there are a few things you can check that will speed up the repair.

  • Make sure the Cable is connected to the TV and the wall outlet.
  • Check to see if it is every channel or just one channel by flipping through a few channels.
  • Make sure your cable is not damaged.

If none of the above items have resolved your issue, please submit a Work Order and a ResNet technician will come out to assist you. Please note any troubleshooting steps you took in the work request as that will expedite the repair.

My Phone is not working.

The Department of University Housing does not provide phone service. If you have phone service and it is not working, you will need to contact your phone service provider.

How do I use HBO GO?

CLICK HERE to find more information on how to use HBO GO as a residence hall member.

Last updated: 6/19/2017